General FAQ
Please email us at customerservice@thebreakplatform.com with a screenshot of your email confirmation and we can send you your budget template over email!
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At this time, Patricia does not offer a 1-1 consulting service.
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At this time, we do not offer student discounts.
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We will not be able to offer you a refund on any of the product sold. We advise that you thoroughly read the product descriptions before purchasing to make sure that the resource is right for you.
Mind & Money Planner FAQ
If you received your item and it's damaged, please email us at hello@thebreakplatform.com with the following information:
A photo of the damageYour order #Your Full Shipping address
Once we confirm the damage and validate the order we'll be able to help you out.
At the moment, Mind + Money planners are sold on a pre-order basis and will be shipped in December 2021. As soon as your Mind + Money 2021 planner has been dispatched you will receive an email from the courier company (Royal Mail or DPD) with your tracking number so you can track your planner.
A pre-order is an order that is made before the product launches. So, in this case the Mind + Money planner pre-order will begin in November and the launch will be in December 2021. Once the product launches, all pre-orders will be dispatched.
To keep your Mind + Money planner looking 10/10 for the whole of 2021, we recommend that you don’t leave it in direct sunlight for long periods of time, avoid leaving in direct contact with extreme heat, such as a radiator. Keep your planner in a cool dry place away from any liquids. Use a soft, dry cloth to wipe down your cover whenever required. Do not use any liquids or chemicals when cleaning as this may damage your cover and may remove the gold foil. As with any planner, the Mind + Money 2021 planner will age with time such as small wrinkles to the cover and slight discolouring of the gold corners and gold wire binding, but with proper care your Mind + Money 2021 planner will still look great at the end of the year!
Some international orders are sent by Royal Mail DPD and can be tracked every step of the way using your unique DPD code. Any customs & duties charges that may be applied when your planner enters your country is your responsibility to pay.
We are shipping to the UK, Europe and zones 1, 2 and 3. To check what zone you are in, click here.
Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg: 3-4 working days target.
Rest of Europe: 3-5 working days target.
Rest of World: 5-7 working days target.
Please note an exception to the above is our USA orders. For all USA orders, as well as orders from the following countries;
Australia
Bahamas
Barbados
Canada
Colombia
Hong Kong
Jamaica
New Zealand
We will be shipping by Fed Ex or DHL Express depending on the option you have chosen at the time of purchase. You will be sent a tracking link once your order has been made and you can track your parcel every step of the way. Any customs & duties charges that may be applied when your planner enters your country is your responsibility to pay.
We hope you love your Mind + Money planner, however, if you would like to return your order please see our return policy and procedure outlined below.
The Break does not offer returns on any orders*, however, the following exclusions and requirements apply:
*EXCLUSIONS (only eligible for return if faulty or damaged)
Once your order has been printed and produced, you will receive your dispatch email which will provide an estimated delivery date window.
If you think your parcel should have arrived by now and there's still no sign in the post, you can email us at customerservice@thebreakplatform.com for further help.